Our Victory Jewelry is custom in every way which means that Victory bracelets, medals, moments, and necklaces are non-refundable/exchangeable. The good news - our jewelry goes through a rigorous QA process and buffing ahead of packing. Since we’re human, mistakes are bound to happen here and there. We will only exchange a medal if the engraving is misspelled and is our fault. If this happens, you must show your engraving proof received at purchase with a picture of the medal and email it to email@example.com.